Privacy Policy

Disclaimer

Welcome to Easy Sleep by Alexandra ("Ezzzleep," "we," "our," or "us").We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, book services, or participate in our sleep coaching programs.

Ezzzleep is established in Greece and provides sleep coaching services to families internationally.If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us at:

Email: hello@ezzzleep.com
Website: www.ezzzleep.com

Data Controller

For the purposes of the General Data Protection Regulation (GDPR), Easy Sleep by Alexandra is the data controller responsible for the processing of your personal information.

Information We Collect

We may collect the following information:
Information You Provide Directly

• Parent or guardian name
  

• Email address
  

• Phone number
  

• Country of residence
  

• Information submitted through contact forms
  

• Information shared during discovery calls, consultations, questionnaires, and coaching sessions
  

• Information regarding your child's sleep habits, routines, developmental stage, age, sleep challenges, feeding routines, and relevant family circumstances
  

Booking Information

When you schedule an appointment, we collect information necessary to arrange, confirm, and manage coaching sessions.

Payment Information
Payments are processed securely by Stripe. We do not store your complete credit card or payment details. Payment information is processed according to Stripe's privacy and security standards

Technical Information

When you visit our website, we may automatically collect:

• IP address
  

• Browser type and version
  

• Device information
  

• Operating system
  

• Pages visited
  

• Date and time of visits
  

• Website usage statistics
  

• Referral sources
  

How We Use Your Information

We use personal information for the following purposes:

• Responding to inquiries
  

• Providing sleep coaching services
  

• Delivering personalized sleep plans and recommendations
  

• Scheduling and managing appointments
  

• Processing payments
  

• Sending service-related communications
  

• Providing customer support
  

• Improving our website and services
  

• Maintaining business records
  

• Complying with legal and regulatory obligations
  

• Protecting our business against fraud or misuse
  

We do not sell, rent, or trade your personal information.

Legal Basis for Processing

Under the GDPR, we process personal data based on one or more of the following legal grounds:

Contract

Processing is necessary to provide the sleep coaching services you have requested.

Consent

Where required, we rely on your consent to collect and process specific information, including certain website cookies or marketing communications.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Legal Obligations

We may process information when required to comply with applicable laws, regulations, tax obligations, or legal proceedings.

Children's Information

Our services are intended for parents and legal guardians.

Information relating to children is provided voluntarily by parents or legal guardians solely for the purpose of delivering sleep coaching services.

We do not knowingly collect personal information directly from children.

We request that parents provide only the information reasonably necessary for us to deliver our services effectively.

Sharing Your Information

We may share personal information with trusted third-party service providers who help us operate our business and deliver our services.
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These may include:

• Webflow (website hosting)
  

• Stripe (payment processing)
  

• Google Calendar (appointment scheduling)
  

• Google Workspace and Gmail (communication and administration)
  

• Analytics providers such as Google Analytics
  

• Other professional service providers where necessary
  

These providers only receive information necessary to perform their services and are required to handle personal data securely and lawfully.We do not sell personal information to third parties.

International Data Transfers

As Ezzzleep serves families internationally, personal information may be processed or stored outside your country of residence.

Where personal data is transferred outside the European Economic Area (EEA), we take reasonable steps to ensure appropriate safeguards are in place, including reliance on approved contractual protections where required under GDPR.

Data Retention

We retain personal information only for as long as necessary to:

• Provide coaching services
  

• Maintain business records
  

• Resolve disputes
  

• Enforce agreements
  

• Comply with legal, tax, and regulatory obligations
  

When personal information is no longer required, it will be securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect personal information from:

• Unauthorized access
  

• Loss
  

• Misuse
  

• Alteration
  

• Disclosure
  

Our website uses secure HTTPS encryption and reputable third-party service providers to help safeguard personal information.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights Under GDPR

If you are located in the European Economic Area, you have the right to:

• Access your personal data
  

• Correct inaccurate information
  

• Request deletion of your data
  

• Restrict processing
  

• Object to processing
  

• Request data portability
  

• Withdraw consent at any time
  

• Lodge a complaint with your local data protection authority
  

To exercise any of these rights, please contact us at hello@ezzzleep.com.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience, maintain website functionality, and analyze website performance.

Cookies may help us:

• Understand how visitors use our website
  

• Improve website performance
  

• Remember preferences
  

• Measure the effectiveness of our content
  

You may control or disable cookies through your browser settings. Please note that some website functions may not operate properly if cookies are disabled.We may use Google Analytics or similar services to collect anonymous website usage information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

Data Breaches

In the unlikely event of a personal data breach, we will take appropriate action to investigate, mitigate, and comply with any applicable legal reporting requirements, including GDPR notification obligations where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

The most current version will always be available on our website, and the date at the top of this policy will indicate when it was last updated.

Continued use of our website or services after updates have been published constitutes acceptance of the revised Privacy Policy.